Warranty and returns

Warranty and return policy information

All goods purchased on this website are covered by a 12-month warranty from the date of receipt by the Buyer.

The warranty covers manufacturing defects and malfunctions that occur during normal use of the product in accordance with the instructions. The warranty does not cover damage caused by:

• incorrect installation or operation;
• mechanical damage caused by the Buyer;
• interference with the design of the product;
• exposure to moisture, dust, aggressive substances, voltage fluctuations.

Return of goods

After receiving the goods, you have the right to return goods of good quality within 14 days, provided that they retain their marketable appearance, packaging, and complete set.

If something happens to the product through no fault of your own during the warranty period, the product can be returned for diagnosis of the malfunction. If a defect is found, the product will be repaired free of charge or replaced with a new one.

Refund policy

You have the right to cancel your pre-order and request a refund of the amount paid before the goods are shipped.

Refunds are made to the bank card or other method used for payment.

The refund period is up to 10 calendar days from the date the Seller receives the returned goods and confirms the grounds for the return. If the funds have not been returned within the specified period, please let us know and we will contact the bank to clarify the reason for the delay.

To return a product or ask any questions about returns, please send a request to our customer service department at help@nfckey.tech. When returning the order, please indicate the order number and attach the payment receipt sent by the payment service or the check to the letter.